浅析我国酒店员工培训
毕业论文
浅析我国酒店员工培训
——以桂林为例
摘要:随着酒店竞争日趋激烈,酒店对员工素质的要求也日益提高。如何提高员工队伍的素质、培养高素质的员工队伍成为困扰酒店的1大难题。员工培训在酒店发展中具有举足轻重的作用，对产品质量的.提高、储备人力资本、树立酒店自身的形象等方面有重要意义。而我国酒店员工的培训现状并不令人满意，存在许多问题：培训效果不明显，培训内容、范围狭窄，培训的方式方法死板，目标不明确，没有长期计划，注重眼前利益，不能从大局着眼。因此，要使培训充分发挥作用使酒店服务质量提高的同时提高经济效益，必须从根本上采取适当的方式方法改变我国酒店员工培训的现状。
关键词:酒店 员工素质 员工培训
On Hotel Staff training in our Country
【Abstract】As the competition has been more and more serious between hotels, the hotels have high demand of their stuff quality. But how to enhance and raise the stuff’s quality to a high standard and make them have high quality becomes a difficult problem, which puzzles the hotels a lot. Stuff training plays an important role in the development of hotels: it is an important significance to the improvement of the products’ quality t, reserving human resources and establishing hotel image. However, the present situation of hotel stuff training in China is not satisfied, since there exists many problems, such as inconspicuous training effect, narrow content and scope, inflexible training ways, unclear propose, no long-term plan, only focus on present benefits instead of general situation, and so on. herefore, if we want to bring the training into full effect to improve the hotel service quality and economic proficiency simultaneously, we need to adopt suitable ways or measures to change the present situation of hotel stuff training fundamentally in our country
Key Word: hotel staff quality hotel training
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